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Customer Success Training with a difference.

 

World-class Customer Success Training Programs, Created by Industry Leaders and Designed to make a Difference.

 
 

The Customer Success Training that you've been looking for.

Tired of wasting your time and money on training that only provides general information and basic concepts? Get access to the only training program totally focused on teaching you the exact skills and practices top CSMs use every day to deliver Customer Success.

 
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Tactical

No matter where you are in your career as a CSM we have the perfect training material to help you solve your current challenges.

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Trusted 

Learn the latest practices and methods from tested and proven training trusted by hundreds of CSMs around the globe.

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Built by Experts

Get the playbook for delivering Customer Success from the experts who have learned what works the hard way, by doing the job.

 

Outcomes You Can Count On.

Our tactical, trusted, and expert-built Customer Success Training Programs teach you how to make your customers successful.

 
 

Learn how to how to define what Success is for your customers and develop plans to deliver it.

Getting customers to use your product isn't enough. They need to solve the challenges that got them to buy in the first place. We'll show you the best ways to discover and understand their goals, define the solutions they need and build plans that guide them to the outcomes they need in order to experience success.

 

Discover how to stay engaged and turn satisfied customers into advocates.

Keeping customers engaged is critical. Driving adoption and positioning possible expansion opportunities isn't going to happen if you can't even get your customer to talk to you. We'll show how to drive engagement so you avoid becoming a hitchhiker on your customers road to success.

 

Learn how to increase adoption and set the stage for renewals and improved retention.

If your customers aren't using your product to its fullest, your goal of 'land and expand' is going to rapidly turn into 'land and leave'. We'll teach you how to strengthen your expansion strategy by showing you how to construct a clear plan that drives adoption, positions you for expansion and makes renewals inevitable.

 

Earn a Certification that demonstrates your mastery of the best-practices of Customer Success.

When you take our Customer Success Training and pass your Certification exam, you’ll earn a certification that will enable you to provide tangible, demonstrable proof of your proficiency in the much sought-after Customer Success Manager skillset.

Register Now for our March Courses.

Enroll before March 9th to join our March CSM Coaching course cohorts.

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March Level 1

Starts March 13, 2018

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March 

Level 2 

Starts March 12, 2018

 

CSM Coaching Course Pricing.

Each 12-week Customer Success Training and Coaching course includes:

 
 
  • 12 Customer Success lessons covering the key practices of Customer Success Management delivered to you weekly.
  • Over 30 hours of training and coaching from Customer Success experts with real-world experience.
  • Lifetime access to the CSM Coaching course materials and our archive of resources, templates, and whitepapers.
  • 12 Weekly 90-minute Group Coaching sessions to help you work through the challenges you are currently facing.
  • CSM Certification examination and Digital Certificate/Badge upon completing the course and passing the examination.
  • Connection to a global community of Customer Success Managers and leaders from around the world.
 
 
 

Want your whole Team to participate in the program? Discounted pricing is available for Teams of 3 or more. Contact us for more information and a quote.

 

We offer a full range of Customer Success Training Solutions to meet your needs.

More Options, More Success. Introducing our new range of Training and Coaching offerings. 

 
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CSM Coaching Program

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CSM Academy

 

On-Demand Courses

On-demand Training Courses for Customer Success Managers. Learn about Customer Success best-practices through our new self-guided courses.

Group Training and Coaching for Customer Success Managers. Improve your skills and learn how to deliver better outcomes and results in just 12-weeks.

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Customer Success Training Workshops

Experience facilitated Training in a classroom or Workshop setting. Learners and instructors interact and discuss the training material in a group setting.

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Private Custom Tailored Courses

Offer Your Team Training and Coaching in a Private Course. Create your own training program from our selection of Customer Success training lessons.