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Customer Success Training for Customer Success Managers

 

Training that teaches you how to become a better CSM.

 
 

Curriculum covering all the essential skills of Customer Success Management

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Onboarding

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Success Planning

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Effective QBRs

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User Adoption

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Expansion

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Renewals

Customer Success Training programs for all learning styles

 
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SuccessTRAINING

Self-guided Customer Success Training, ideal for those who want to learn at their own pace.

Gain instant access to our full Customer Success Management training catalog on-demand. Get the flexibility to focus on the topics that matter most to you.

 

SuccessCOACHING

Expert-led Customer Success Training, ideal for those who learn best with structure and guidance.

Our intensive 12-week online program teaches you the exact Customer Success Management skills and practices you need to know to grow your career and maximize your impact.

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CSM Foundations Workshops

Expert-led Customer Success Manager Training and Certification Workshops ideal for students that want to learn in a small group setting.

Our intensive 2-day workshops cover all of the CCSM Level 1 curriculum and provide learners with opportunity to certify at the during the final day of the workshop.

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Learn how Wi-Tronix deepened their customer relationships and gained Trusted Advisor status using what they learned from SuccessCOACHING

See how Wi-Tronix was able to see an immediate impact from what they learned during the SuccessCOACHING Program.

 

Prepare for Success in a Subscription-based World

 
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No matter where you are in your career as a CSM we have the perfect training course to help you solve your current challenges.

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Learn the proven techniques and tactics that have been tested and utilized by hundreds of top CSMs from around the globe.

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We'll show you how to integrate everything you've learned into your processes and workflow so that you get immediate value.

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Becoming a certified CSM is a significant step towards delivering the best outcome possible for your customers and company.

Ready to take your Customer Success Management skills to the next level?

Learn the tactics and practices top Customer Success Managers use to reduce churn, increase user adoption, drive expansion and deliver more renewals.