We'll teach you how to deliver Customer Success like a pro.
Learn A Systematic Approach to Delivering Customer Success.
Learn how to define what Success is for your customers and develop plans to deliver it.
You need to define Success to deliver it. We'll show you how to uncover and understand your Customer's goals, define the outcomes they need and how to build Success Plans that deliver them.
We'll give you the keys to delivering effective Onboarding.
Onboarding is critical to your success. You'll learn the key activities and crucial practices that will ensure that your Customer's started using your product the right way.
We'll teach you how to stay engaged and turn satisfied customers into advocates.
Keeping customers engaged is critical. We'll show how to drive engagement so you avoid becoming a hitchhiker on your customers road to success.
Learn how to increase adoption and set the stage for renewals and improved retention.
We'll show you how to strengthen your expansion strategy by teaching you the critical tactics and practices that drive User Adoption, position you for expansion/upsell opportunities and make worrying about Renewals a thing of the past.
We teach you how to make Customer Success a repeatable process. You'll learn what to do, how to do it and why it's done.
No matter where you are in your career as a CSM we have the perfect training course to help you solve your current challenges.
Learn the proven techniques and tactics that have been tested and utilized by hundreds of top CSMs from around the globe.
We'll show you how to integrate everything you've learned into your processes and workflow so that you get immediate value.
Get Trained. Get Ahead.
12 Weekly 90-minute Live Group Discussions to help you work through the challenges you are currently facing.
12 Online Customer Success lessons covering the key practices of Customer Success delivered to you weekly.
Over 30 hours of Training and Coaching from Customer Success experts with real-world experience.
Lifetime access to the CSM Coaching course materials and our archive of resources, templates, and white papers.
Course Dates: November 30, 2018 - February 22, 2019
Learn a systematic approach to delivering Customer Success and the practices top CSMs use to gain control of their time, capacity and Customer Success.
Ready to take your Customer Success Management skills to the next level?
Learn the tactics and practices top Customer Success Managers use to reduce churn, increase user adoption, drive expansion and deliver more renewals.