Based on feedback from the Customer Success community on where training is most needed, we are thrilled to announce the next set of cities for the two-day intensive CSM Foundations Customer Success Training and Certification Workshops.
Having a clearly defined career progression plan, especially for CSMs, is an excellent way to ensure employee retention and keep morale high.
Have an interview coming up for a customer success role with a new company? Intelligent questions suggest you’ve done your research on the company and the products they sell.
This month in Apps for Success we’re going to focus on how you communicate with your customers. We’re not going to go into the tactics for customer communication - that’s something that is best figured out on a product by product basis. Instead, we are going to show you how Intercom can help you make communicating with your customers fun and personal.