You probably send a lot of emails to people you’ve never met or you may sometimes struggle with how to broach a sensitive subject in conversation. This month we’re reviewing Crystal, a productivity app that helps you build rapport and connections with your customers.
SuccessTRAINING is an on-demand video training and certification program that arms Customer Success Managers with all the core skills they need to be able to meet and exceed customer expectations in 2019 and beyond.
We are thrilled to announce the 2019 schedule for the CSM Foundations Training and Certification Workshops. The intensive, two-day professional development workshops are being offered across the US and Canada.
We gathered a group of Customer Success executives and asked them about their Customer Success Predictions for 2019. As you can imagine, we had quite a lively and far ranging discussion about what we’ll see happen in the coming year.
Let's look at Calendly, a calendar link app. It solves the back and forth problem of trying to schedule an appointment by allowing the other parties to see times you have available, pick the time that works for them, and send a calendar event to each of your calendars.
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