7 Learning Styles and Why They Matter to Customer Success

7 Learning Styles and Why They Matter to Customer Success

There are several different learning styles and ways of processing information, from visual learners to solitary students. If you are familiar with your preferred learning style, you’ll be able to maximize your customer success training and professional development to accelerate your career growth. If you can recognize the learning methods of your customers and colleagues, you can deliver new material to them in a way that makes the most impact.

Invest in Existing Employees or Hire for the Skills You Need?

Invest in Existing Employees or Hire for the Skills You Need?

When you're working to build up your team’s skills and capabilities, you are faced with two choices: either you can hire new employees or you can invest in developing the team you have. There’s a place for both strategies, and it may not always be possible to train for success, but when it comes to making the most of your time and resources, investing in the development of your existing team is almost always the better way forward.