The 2019 SuccessCOACHING Customer Success Training Workshop Schedule

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We are thrilled to announce the 2019 schedule for the Customer Success Manager Foundations Training and Certification Workshops. These intensive, two-day professional development workshops for Customer Success Managers (CSM) are being offered again across the US and Canada this year.

This article will cover:

  • The basics of what is included in the CSM Foundations Training and Certification Workshops

  • Why we’ve scheduled more workshops for 2019 and how we selected the locations

  • The currently scheduled dates and locations for the 2019 workshops

  • How you can nominate a city near you to host a Customer Success Manager Training workshop

According to a recent report published by LinkedIn, Customer Success Management is one of the most promising fields of 2019, with strong YoY job opening growth and high Career Advancement Scores.

The expansion of the CSM role is driving a continued need for practical CSM training, and for providing the workforce with the tools, knowledge, and expertise they need to deliver better outcomes for their customers and accelerate their career.

Expanding the Workshop Calendar for 2019

In 2018 SuccessCOACHING certified nearly 500 Customer Success Managers from over 250 companies around the globe!

We’re excited that in 2019 we can bring in-person Customer Success training to even more people looking to develop new skills - whether they’re just starting out in Customer Success, or are looking to gain momentum in an established career.

CSM Skills and Certification, In Just Two Days

Our intensive two-day CSM training workshops cover the full range of foundational Customer Success skills that enable current and aspiring Customer Success Managers to gain a solid, working understanding of the practical aspects of the field.

Workshop participants that successfully complete both the two-day program and associated certification exam will earn an industry-recognized Level 1 CSM Certification.

The 2019 CSM Training Workshop Schedule

The scheduled Customer Success Training Workshops and locations include: 

Workshop Information

Tickets for the current 2019 workshop calendar locations are now available for individuals starting at $995 and teams of three or more at $895.

You can learn more about the SuccessCOACHING Customer Success Management training and certification workshops at

More Training Exactly Where It’s Needed

One of our goals for 2019 was to make CSM training more accessible by bringing our workshops to locations where the community was telling us they wanted it.  

We’re asking you--the Customer Success community--to determine the additional locations where we will host a workshop by crowdsourcing the location selection process. Any location with 50 votes will get added to the schedule! 

To get involved and bring an additional workshop to a city near you, Customer Success Managers can make their voices heard by completing this form.

The DO’s and DON’Ts of Attending a CSM Foundations Training and Certification Workshop:

  • DO see if your company will support you by purchasing your ticket. Many teams have money earmarked specifically for professional development and training.

  • DO check with coworkers to see if they want to attend too! Not only do teams of three or more get a discount, but having people on your team learning the same strategies makes it even easier to use back at the office.

  • DON’T forget that at the end of the workshop, you can take a certification exam to earn your Customer Success Manager Level 1 Certification. It’s an impressive addition to your resume and LinkedIn profile.

  • DO get your ticket before they sell out. Workshops have a limited number of seats to ensure an optimal learning experience for all participants.

  • DO nominate a major city near you to host a workshop if there isn’t already one on the schedule. We would love to add your town to this year’s calendar!

Enrollment is Open

All of the scheduled workshops are currently open for enrollment. Get your ticket now, before seats fill up as class size is limited.

If your location isn’t on our calendar yet, be sure to vote to get it added!

About the Author

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Todd Eby

Todd Eby is the Co-Founder of SuccessHACKER. He's an acknowledged expert on the building and scaling of Customer Success programs and teams. He utilizes his 20+ years of experience to promote one simple truth; successful customers = successful business. His innovative approach to Customer Success has made him one of the most recognized thought leaders and influencers in the industry.