New Cities Added to the 2019 Customer Success Training Workshop Schedule

One of our biggest goals for 2019 was to make Customer Success training more accessible by bringing our CSM Foundations Training Workshops to locations where the community had highlighted a need.

To find these locations, we asked you - the Customer Success community - to nominate locations.  

Today, we are excited to announce the next set of cities and dates that we’ve added to our 2019 workshop calendar based on your votes!

This article will cover:

  • What to expect at a CSM Foundations Training and Certification Workshop

  • How you can nominate a city near you to host a Customer Success Manager Training workshop

  • Additional dates and locations for the 2019 Customer Success workshops

What to Expect at a CSM Training Workshop

The CSM Foundations Training and Certification workshops are two jam-packed days with group exercises and guided discussions led by an instructor with years of practical hands-on experience in Customer Success.

Whether participants are just starting out in Customer Success, or looking to gain momentum in an established career, the workshops provide a full range of foundational Customer Success skills.

I entered the workshop quite the skeptic, and left very much a believer.
— Ron Weisman, Senior Account Manager, Greatcall

The Customer Success training workshop focuses on practical application of the material. Participants are encouraged to discuss their current challenges and work through solutions with inputs from an expert coach and other participants.

Workshop participants that successfully complete both the two-day program and associated certification exam will earn an industry-recognized Level 1 CSM Certification.

Recently, two workshop participants shared their insights and top takeaways from a CSM Foundations Training and Certification Workshop. You can read all about their experience and get an inside look and sneak preview of their experience.

Upcoming CSM Training Workshop Schedule

The scheduled Customer Success Training Workshops and locations include:

Don’t see a city near you on this list? We’re still inviting nominations for additional cities to be added this year! To get involved and bring an additional workshop to a city near you, complete this workshop location nomination form.

Workshop Information and Enrollment

Tickets for the current 2019 workshop calendar locations are now available for individuals starting at $995 and teams of three or more at $895.

All scheduled workshops are currently open for enrollment. Get your ticket now, before seats fill up as class size is limited.

You can learn more about the SuccessCOACHING Customer Success Management training and certification workshops at

If your location isn’t on our calendar yet, be sure to vote to get it added!

The DO’s and DON’Ts of Attending a CSM Foundations Training and Certification Workshop:

  • DO see if your company will support you by purchasing your ticket. Many teams have money earmarked specifically for professional development and training.

  • DO check with coworkers to see if they want to attend too! Not only do teams of three or more get a discount, but having people on your team learning the same strategies makes it even easier to use back at the office.

  • DON’T forget that at the end of the workshop, you can take a certification exam to earn your Customer Success Manager Level 1 Certification. It’s an impressive addition to your resume and LinkedIn profile.

  • DO get your ticket before they sell out. Workshops have a limited number of seats to ensure an optimal learning experience for all participants.

  • DO nominate a major city near you to host a workshop if there isn’t already one on the schedule. We would love to add your town to this year’s calendar!

About the Author

Todd Eby.jpg

Todd Eby

Todd Eby is the Co-Founder of SuccessHACKER. He's an acknowledged expert on the building and scaling of Customer Success programs and teams. He utilizes his 20+ years of experience to promote one simple truth; successful customers = successful business. His innovative approach to Customer Success has made him one of the most recognized thought leaders and influencers in the industry.