Resume Tips: Creating a Great Customer Success Resume

resume tips

Did you know that hiring managers spend only an average of seven seconds on each resume? To catch their attention, you need a great resume. Whether you’re changing careers or searching for a Customer Success role with a new company, your resume must quickly demonstrate you’re a candidate worth considering.

Employers use resumes to learn more about applicants and determine if they could be a good fit for the role in their company. If you want to be seen as a good fit, your resume must summarize your skills, touch on your accomplishments, and highlight relevant experience. While doing all this, your resume must also be easy to read.

It may sound challenging to create an attention-grabbing resume but our resume tips will provide the instructions you need. We’re going to cover:

  • What a resume is and just as importantly, what a resume isn’t

  • Three different ways to format your resume and when to use each format

  • A step-by-step process to walk you through every section of your resume

What is a Resume? What Isn’t It?

When applying for a new job, a resume creates your first impression and ideally leads to getting an interview. It should be tailored for each role you apply for, showcasing specific ways you match the criteria outlined in the job posting.

However, your resume is not just a list of skills nor a log of your job history. Yes, it should provide a summary of your skills, accomplishments, and work experience, but there’s more to it than that. Your resume is a way to tell your unique story and set yourself apart from other candidates.

In order to tell your story in a resume, it should have a clear theme and messages throughout to support that theme. For example, if you’re looking for your first role in Customer Success, the skills and experience you highlight in your resume should all tie into Customer Success.

Three Sample Resume Formats

Reverse Chronological

The reverse chronological resume is the most traditional and commonly used. With this format, your most recent job is listed first, followed by previous jobs by date.

Use this format if you are applying for a job in the same field, your career path has been logical so far, or if you’re looking to advance your career. Avoid this format if you’ve changed jobs often, have unexplainable gaps in your work history, or are applying for a job in a new field.


Rather than focusing on career progression, a functional resume shines a light on your skills and accomplishments. When using this format, organize your qualifications by categories such as ‘Customer Service’ and ‘Teamwork.’

Use this format if you want to highlight specific skill sets, have gaps in your work history, or are applying for a job in a new field. Avoid this format if you are a recent graduate with no work experience or don’t have the specific skills from the job listing.


Organized in two sections, a combination resume uses parts from both of the other formats. This type of resume will showcase your relevant skills and qualifications in one section, then document your work history in another.

Use this format if you are changing careers or have a significant skill set for the role you’re applying for. Avoid this format if you are a recent graduate wanting to highlight your education or lack relevant experience.

Resume Tips, Step-by-Step

Regardless of which format you choose, your resume should be well-organized and easy for the hiring manager and recruiter to read at a glance. Every great resume can be broken down into key sections, so simply follow these steps as you write your new resume.


Start with your name at the top of your resume and use a larger font than the rest of your content so it stands out. Avoid using obscure nicknames, and make sure it matches your LinkedIn profile name and how your references name you.


A headline is a one-sentence description of who you are or what you do. If it’s short enough, it can be tucked under your header in a smaller font.

Contact Information

Your contact information should be near the top of your resume and easy to find. Include your phone number, email address, and active online profiles such as LinkedIn, social media accounts, or portfolios. Be sure that your social media accounts, if public, are work appropriate and reflect the professional image you want to present.

Professional Summary

Use 3-4 sentences to describe who you are, the work you’re passionate about, and what makes you unique as a candidate. Think of this summary as your elevator pitch and personalize it for each role you apply for.


Outline your work experience, including company name, job title, location, and dates employed. The order and organization of this section will look different depending on which of the resume formats listed above you choose.


List soft, hard, and technical skills you have in this section, sticking with the ones relevant to the role at hand. Know that you can also include relevant software and systems you are proficient in.

Education and Professional Development

Show off formal post-secondary education here, listing your school, degree, and graduation year. Outside of formal education, you can include professional development courses, adult education, or online certifications as well.

Organizations, Hobbies, and Interests

If you’re involved in extracurricular groups or activities that can relate to the role you’re applying for or demonstrate your drive to succeed, include this section in your resume. Good examples to add to your resume are Toastmasters, volunteering, and individual or team sports.

Customer Success Manager Resume Takeaways

Writing a great resume to impress a hiring manager in a matter of seconds is no easy task, but well worth the extra effort. Every time you’re offered an interview, you’ll appreciate the work you put in.

Do’s and Don’ts

  • Do proofread your resume… a few times over! You don’t want to miss any typos or mistakes that cost you the chance for a job interview.

  • Don’t overlook the value of a professional resume writer. If writing isn’t your strong suit or you’re not getting any calls back, invest in a professional to help you create a standout resume.

  • Do refer to our Resume and LinkedIn Profile guide for more tips. Creating a LinkedIn profile just as strong as your resume will increase your chances of being considered for a new position.

  • Don’t forget to write a tailored cover letter for every job you apply for. A strong cover letter is another important way to catch the attention of hiring managers.

Robyn Petrik

SuccessCOACHING contributor Robyn Petrik is a freelance copywriter originally from Vancouver, Canada, who specializes in blogging, website copy, and social media content. While she happily spends most of her time writing, you’ll also find her reading, hiking, and eating too much peanut butter.