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Customer Success Manager Certification

Get Certified. Enhance your Career.

Become a Certified Customer Success Manager.

If your organization has begun to embrace Customer Success and you need to skill-up, achieving a Customer Success Certification will help you to develop your base of knowledge by teaching you the tactics, practices and applications as well as the skills needed to apply it effectively.

What are the Benefits of a CSM Certification?

Certified Customer Success Managers are able to deliver the outcomes that customers demand and that companies count on. Through the certification process, you will gain an understanding of the best-practices, methods and strategies you need to know in order to thrive in the role.

  • Enhance your career opportunities by establishing your commitment to professional development.
  • Demonstrate to employers and peers your attainment of core Customer Success knowledge.
  • Learn the foundations of Customer Success and the scope of responsibilities associated with the CSM role from the best minds in Customer Success.
  • Engage with a Community of Customer Success practitioners committed to continuous improvement.

Requirements for CSM Certification.

Earning your certification is a simple three-step process.  



Register for a course or workshop. Our calendar of available courses and upcoming workshops is available on the website. Both are great options, which best fits your needs is up to you.


Take the appropriate certification exam to demonstrate your knowledge of Customer Success. To earn your CSM Certification, you must achieve a minimum score of 80% on the exam.


Attend a 12-week CSM Coaching Customer Success Training course or participate in on of our two-day (16 hour), intensive CSM Training Workshops taught by a Certified Customer Success Trainer (CSST).

Not your typical, boring paper Certificate.

Our courses and workshops provide participants the opportunity to earn a Certification. Like our unique courses, we wanted our credentials to standout and go to work for you.

To take our certifications to the next-level, we've partnered with Accredible to offer credentials that help you to standout from the crowd in the digital age. Our unique approach to credentialing let's you share your certification in ways that 'old school' certificates never could be.

Certifications that go to work for you.

Click on the sample certificate to see a live example of how you can put your best foot forward in your professional and personal networks. 

Digital, Hosted, and Unique.

A rich and trustworthy record of your learning and certification that you can share with anyone at any time. 


Always Accessible
Never worry about losing your certificate - ever. Your credential will always be present at its web address. If you've misplaced a credential link, retrieve all of your Accredible credentials at any time by entering your email.


Easily Shareable
You want to share your achievement. Accredible credentials let you showcase your achievement on Facebook, Twitter and LinkedIn with one click. One-click sharing makes it easy to let your networks know about your accomplishments.


Learning, Verified
Your achievements can be verified at any time. Your certifications on LinkedIn can be linked to your live credential so anyone, anywhere can see what you have achieved. A directory let's searchers quickly and definitively validate an Accredible credential.

Get the most out of your Certification.

Your Certification should do more than just fill a frame.


Create a Certification Portfolio
Develop your Customer Success certification portfolio without breaking the bank; keep your money and keep learning.

Add Evidence
Share your course work, contributions to the OUTCOMES Community, exam scores — anything that serves to prove what you have learned about Customer Success. 

Display on LinkedIn
Let your LinkedIn network know, with one-click, that you have achieved a new certification as a part of your ongoing professional education and growth!

Include Professional References
Add endorsements from your coach and fellow course participants to expand your professional references and highlight your contributions with a brief statement.

Share Anywhere
Anyone with the link can view your public certificate and only the certificates you choose to share with them.

Print or save to PDF
File it away, frame it for your wall, keep an offline copy for your records, attach it to your email signature, embed it in your website — you have an endless set of options.

What do you do after you receive
your CSM certificate?

Becoming a great Customer Success Manager is a lifelong journey. Incorporating the principles and practices that you've learned into your day-to-day work takes diligence, patience, and a commitment to continuous improvement.

You're not alone on this journey. The Customer Success community is a rich and diverse resource. To get the most out of your journey, don't go it alone.

  • Join our Community.
  • Share your experiences with the Customer Success community by contributing an article.
  • Attend Customer Success events to network and get exposed to different insights and thought leadership.
  • Gain more experience and expertise by attending one of our advanced courses or workshops.
  • Marketing yourself by letting others know about your accomplishments by sharing your CSM certification and badge on LinkedIn.

Become a Certified CSM today!

Are you ready to advance your career with a Customer Success certification? Get started by learning more about our training offerings and registering for a course or workshop near you. If you have additional questions, please visit the FAQ page or contact us.