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Customer Success Manager Certification

Professional Development for Customer Success Managers

Become a Certified Customer Success Manager.
Get certified. Get ahead.

Becoming a great CSM is a lifelong journey, attaining your Customer Success Manager Certification is a significant first step.

What are the Benefits of a CSM Certification?

Certified Customer Success Managers are able to deliver the outcomes that customers demand and that companies count on. Through the certification process, you will gain an understanding of the best-practices, methods and strategies you need to know in order to thrive in the role.

  • Enhance your career opportunities by establishing your commitment to professional development.
  • Demonstrate to employers and peers your attainment of core Customer Success knowledge.
  • Learn the foundations of Customer Success and the scope of responsibilities associated with the CSM role from the best minds in Customer Success.
  • Engage with a Community of Customer Success practitioners committed to continuous improvement.

Not your typical, boring paper Certificate

Our courses and workshops provide participants the opportunity to earn a Certification. Like our unique courses, we wanted our credentials to standout and go to work for you.

To take our certifications to the next-level, we've partnered with Accredible to offer credentials that help you to standout from the crowd in the digital age. Our unique approach to credentialing let's you share your certification in ways that 'old school' certificates never could be.

Certifications that go to work for you.

Click on the sample certificate to see a live example of how you can put your best foot forward in your professional and personal networks. 

Digital, Hosted, and Unique

A rich and trustworthy record of your learning and certification that you can share with anyone at any time


Always Accessible
Never worry about losing your certificate - ever. Your credential will always be present at its web address. If you've misplaced a credential link, retrieve all of your Accredible credentials at any time by entering your email.


Easily Shareable
You want to share your achievement. Accredible credentials let you showcase your achievement on Facebook, Twitter and LinkedIn with one click. One-click sharing makes it easy to let your networks know about your accomplishments.


Learning, Verified
Your achievements can be verified at any time. Your certifications on LinkedIn can be linked to your live credential so anyone, anywhere can see what you have achieved. A directory let's searchers quickly and definitively validate an Accredible credential.

Get the most out of your Certification

Create a Certification Portfolio
Develop your Customer Success certification portfolio without breaking the bank; keep your money and keep learning.

Add Evidence
Share your course work, contributions to the OUTCOMES Community, exam scores — anything that serves to prove what you have learned about Customer Success. 

Display on LinkedIn
Let your LinkedIn network know, with one-click, that you have achieved a new certification as a part of your ongoing professional education and growth!

Include Professional References
Add endorsements from your coach and fellow course participants to expand your professional references and highlight your contributions with a brief statement.

Share Anywhere
Anyone with the link can view your public certificate and only the certificates you choose to share with them.

Print or save to PDF
File it away, frame it for your wall, keep an offline copy for your records, attach it to your email signature, embed it in your website — you have an endless set of options.

Ready to take your Customer Success career to the next level?

Learn the tactics and practices top Customer Success Managers use to reduce churn, increase user adoption, drive expansion and deliver more renewals.