This month in Apps for Success we’re going to focus on building your processes and working to optimize your team. We are going to talk Lucidchart, an easy and intuitive diagram making app that will help you better visualize your processes.
Today, we’re excited to announce an important milestone for SuccessCOACHING, the launch of our new Learn Education Partner Program. With Learn, Customer Success technology providers can now tap into our proven training and certification programs for CSMs and extend access to these industry-leading programs to their customers.
Today, we announced that we’re taking another major towards our goal of making comprehensive training for Customer Success professionals more accessible with the launch of our Open Learning initiative.
While the Customer Success job market is growing steadily, not everyone has equal access to opportunities and many don’t have the support they need to launch a career in the Customer Success industry. Today, in our ongoing effort to help overcome those challenges, we’re pleased to announce the launch of two new programs: PledgeONE and Launch.
Online certifications have come a long way, and they can provide great value in terms of skill development, mentorship, leadership, teambuilding and other areas that provide tangible business benefits, bolstering your career advancement and professional growth.
When you're working to build up your team’s skills and capabilities, you are faced with two choices: either you can hire new employees or you can invest in developing the team you have. There’s a place for both strategies, and it may not always be possible to train for success, but when it comes to making the most of your time and resources, investing in the development of your existing team is almost always the better way forward.
Consuming information repeatedly over a longer period of time is most effective for long-term retention. With this in mind, reading customer success books is a great way to bolster your learning opportunities.
This month in Apps for Success we’re going to focus on how you communicate with your customers. We’ve previously focused on the written word, but this month we are going to talk about how you can better form relationships and convey ideas through video with Zoom!
Based on feedback from the Customer Success community on where training is most needed, we are thrilled to announce the next set of cities for the two-day intensive CSM Foundations Customer Success Training and Certification Workshops.
Customer retention is a key performance indicator for both you and your company, especially since keeping a customer is more cost-effective than acquiring a new customer.
Having a clearly defined career progression plan, especially for CSMs, is an excellent way to ensure employee retention and keep morale high.
Have an interview coming up for a customer success role with a new company? Intelligent questions suggest you’ve done your research on the company and the products they sell.
Customer success and customer service often get mixed up. Customer service and customer success are both all about helping customers and delivering an outstanding experience, but they achieve this in different ways.
Customer success management can be a challenging position to fill because it requires a variety of skills, from relationship building to analytical thinking. Ask these 5 questions when interviewing customer success manager candidates.
To determine if your company goals would be better achieved by hiring a customer success manager or an account manager, it's important to define each position. A clear definition can provide clarity into the skills each role brings to the table.
This month in Apps for Success we’re going to focus on how you communicate with your customers. We’re not going to go into the tactics for customer communication - that’s something that is best figured out on a product by product basis. Instead, we are going to show you how Intercom can help you make communicating with your customers fun and personal.
While each customer has a unique set of needs, there are several best practices in customer success. By introducing these customer success management best practices to your approach, you’ll keep customers thrilled with you and your company.
This month in Apps for Success we’re going to focus on something you take for granted: screenshots! Screenshots quickly get your point across to the customer, so we’re going to take a look at how to make your annotated screenshots easier to read and faster to send using Jing.
Two CSMs from ChurnZero give their top tips and a sneak preview from what they learned at the two-day CSM Foundations Training and Certification Workshop in Washington DC.
You probably send a lot of emails to people you’ve never met or you may sometimes struggle with how to broach a sensitive subject in conversation. This month we’re reviewing Crystal, a productivity app that helps you build rapport and connections with your customers.
Learn from a real-world example how a single-page Success Plan can have a large impact on your internal processes, drive alignment and allow you to deliver more value to customers.
We are thrilled to announce the 2019 schedule for the CSM Foundations Training and Certification Workshops. The intensive, two-day professional development workshops are being offered across the US and Canada.
We take a quick look back at our accomplishments for 2018 and share a sneak preview of the exciting new programs, enhancements and updates coming to SuccessCOACHING in 2019.
We gathered a group of Customer Success executives and asked them about their Customer Success Predictions for 2019. As you can imagine, we had quite a lively and far ranging discussion about what we’ll see happen in the coming year.
Let's look at Calendly, a calendar link app. It solves the back and forth problem of trying to schedule an appointment by allowing the other parties to see times you have available, pick the time that works for them, and send a calendar event to each of your calendars.