This month in Apps for Success we’re going to focus on how you communicate with your customers. We’re not going to go into the tactics for customer communication - that’s something that is best figured out on a product by product basis. Instead, we are going to show you how Intercom can help you make communicating with your customers fun and personal.
While each customer has a unique set of needs, there are several best practices in customer success. By introducing these customer success management best practices to your approach, you’ll keep customers thrilled with you and your company.
This month in Apps for Success we’re going to focus on something you take for granted: screenshots! Screenshots quickly get your point across to the customer, so we’re going to take a look at how to make your annotated screenshots easier to read and faster to send using Jing.
Two CSMs from ChurnZero give their top tips and a sneak preview from what they learned at the two-day CSM Foundations Training and Certification Workshop in Washington DC.
You probably send a lot of emails to people you’ve never met or you may sometimes struggle with how to broach a sensitive subject in conversation. This month we’re reviewing Crystal, a productivity app that helps you build rapport and connections with your customers.
Learn from a real-world example how a single-page Success Plan can have a large impact on your internal processes, drive alignment and allow you to deliver more value to customers.
We are thrilled to announce the 2019 schedule for the CSM Foundations Training and Certification Workshops. The intensive, two-day professional development workshops are being offered across the US and Canada.
We take a quick look back at our accomplishments for 2018 and share a sneak preview of the exciting new programs, enhancements and updates coming to SuccessCOACHING in 2019.
We gathered a group of Customer Success executives and asked them about their Customer Success Predictions for 2019. As you can imagine, we had quite a lively and far ranging discussion about what we’ll see happen in the coming year.
Let's look at Calendly, a calendar link app. It solves the back and forth problem of trying to schedule an appointment by allowing the other parties to see times you have available, pick the time that works for them, and send a calendar event to each of your calendars.
The CSM Career Quick-Start Program is an application only program that provides approved applicants with access to our industry-leading Customer Success Manager Training workshops at greatly reduced rates.
The expanded CSM Foundations Customer Success Training Workshop calendar includes stops at nearly 20 cities across the U.S. and Canada during the second-half of 2018.
Learn how to use the Customer Success Manager Capability Maturity Model as a framework for gauging Customer Success Manager skills.
The Customer Success Competency Model codifies the Customer Success skills and disciplines your team needs to excel at to become a world-class organization.
Level up your Customer Success Skills in 2018 with our two-day instructor-led Customer Success Training workshops.
A great Business Review is about demonstrating the value you are delivering. Don't make these 3 common errors.
If you want to learn something well, a single exposure is insufficient for long-term retention.