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Certified Customer Success Manager Training Curriculum

A Comprehensive Customer Success Curriculum Covering All the Essential Skills of Customer Success Management

 

All SuccessCOACHING Certified Customer Success Manager (CCSM) training course and workshops leverage our industry-leading curriculum to teach and certify Customer Success Managers on the practices that enable them to effectively engage, manage and retain their customers.

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CCSM Level 1 Curriculum

The Level 1 curriculum in the Certified Customer Success Manager program focuses on the foundational knowledge all Customer Success Managers require to effectively engage, manage and retain their customers.

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CCSM Level 2 Curriculum

The Level 2 curriculum in the Certified Customer Success Manager program focuses refining your ability to effectively manage internal relationships and a portfolio of accounts.  

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CCSM Level 3 Curriculum

The Level 3 curriculum in the Certified Customer Success Manager program focuses on developing the skills you need to transform yourself into a strategic Customer Success Manager.

 

Become a Certified CSM

Learn strategies and methods that top Customer Success Managers use to reduce churn, increase adoption and secure renewals.