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Get A Job In Customer Success: Building Your Job Seeker Funnel

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Building Your Job Seeker Funnel

April 11, 2019 at 12:00PM PST

This is Part 2 of our 3-part 'Get A Job In Customer Success' seminar series

Part 1 - Preparing Your Resume & LinkedIn Profile - more info
Part 2 - Building Your Job Seeker Funnel - this event!
Part 3 - Rocking The Interview Process - coming soon

If you're not yet sure if you want a job in Customer Success, we recommend our free introductory seminar.

It's time to get methodical

Successful Customer Success Managers are methodical, they have a process and a methodology that they use to get results. Likewise, the most successful Customer Success teams use a methodical approach to finding the right talent for their teams.

So if you’re looking to conduct a successful job search, it only stands the reason that you need to approach your job search in a similarly disciplined manner. To help you do this, we are sharing our funnel-based approach to the Customer Success job search process.

This online seminar is just what you need to help you take a deliberate and disciplined approach to building your Customer Success job search funnel.

Secure Your Spot Today

Why is now a great time to start a Customer Success career?

Customer Success is rapidly becoming one of the world’s fastest-growing business practices. And according to LinkedIn, Customer Success Manager jobs have grown exponentially over the last five years; CSM is now the fourth fastest growing job in the U.S., the sixth fastest growing job in India, and the number one emerging job in Australia!

But while companies all over the globe are building out Customer Success teams, there aren't enough qualified candidates to fill all the open Customer Success Manager jobs. This has created a unique and exciting opportunity for people who aren't currently CSMs to switch careers.

The good news is that it's possible to transition into a Customer Success Manager job from a variety of different career backgrounds. Here are just a few examples of the roles of people we’ve helped to successfully make the transition:

  • Sales Development Representatives

  • Sales Executives

  • Customer Service Representatives

  • Technical Support Agents

  • Retail & Hospitality Front-of-House

  • Project Managers

  • Product Managers

  • Professional Services Consultants

What You'll Learn

During this 1-hour online event we’ll address the following topics:

  • How to identify the CSM roles that are the best fit for your skills.

  • The merits of a focused vs. a shotgun approach to identifying where to apply. 

  • Why adopting a domain expertise-led strategy works best for landing your first CSM job.

  • How company maturity and product type can significantly impact your day-to-day responsibilities.

  • How to research companies and uncover red flags BEFORE you apply.

  • The best way to work your network to find the jobs that aren't even public yet.

Plus, we’ll give you access to a set of free resources we’ve built that will help you take your first steps towards getting a Customer Success job.

Free Tools You'll Receive

  • Company Research Checklist

  • Job Search Application Tracking Toolkit

Why Listen to Us?

We help people like you every day to start and grow their Customer Success careers and skills.

  1. Customer Success Recruiters: We’re one of the leading Customer Success Recruiters, and over the last 4 years we've helped thousands of people make successful career transitions into Customer Success. 

  2. Former Customer Success Leaders: As former operational Customer Success leaders, we have built and led Customer Success teams, and interviewed hundreds of Customer Success Manager candidates over the course of our careers. This makes us uniquely qualified to give you insights into how teams hire talent. 

  3. Customer Success Educators: We're the leading provider of Customer Success training courses for CSMs and have certified hundreds of Customer Success Managers from leading companies around the world.


This event is presented by two leading Customer Success professionals, both of whom have been recognized by their peers as Top 100 Customer Success Strategists in 2017 and 2018.

James Scott | SuccessHACKER.png

James Scott is General Partner at SuccessHACKER where he runs the global CSM Training & Certification program. He has over a decade of experience helping companies deliver better customer outcomes and experiences. Over the course of his career, he has interviewed, hired and mentored hundreds of Customer Success professionals.

Andrew Marks | SuccessHACKER.png

Andrew Marks has spent nearly 25 years in high tech, mostly building highly effective post-sales organizations that drive customer lifetime value and improved customer satisfaction. Since founding SuccessHACKER, Andrew has spent a good portion of his time matching people to Customer Success roles from individual contributors to senior executives.

Our Guarantee

After attending this event, you will have access to all the information that you need to get your resume and LinkedIn profile optimized for a Customer Success job search. 

We guarantee that if you then take this information and use it to plan your job search, the value added to your job search will far exceed the price you paid to attend this event. You'll be more likely to get invited for interviews and, therefore, the chances are you'll get hired faster!

But if, after participating in this event, you do nothing with the information we supply, your job search will be unaffected. 

We look forward to seeing you online! If you can't make this specific event, don't worry. We're running this event on a regular basis at different times.

Check out our events page for more information on related upcoming events.