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Get A Job In Customer Success: Preparing Your Resume & LinkedIn Profile

Start a Career as a Customer Success Manager.png

Preparing Your Resume & LinkedIn Profile

April 4, 2019 at 12:00PM PST

This is Part 1 of our 3-part 'Get A Job In Customer Success' seminar series. 

Part 1 - Preparing Your Resume & LinkedIn Profile - this event!
Part 2 - Building Your Job Seeker Funnel - more info
Part 3 - Rocking The Interview Process - coming soon!

If you're not yet sure if you want a job in Customer Success, we recommend our free introductory seminar.

So you've decided to get a job in Customer Success? Congratulations! The first step in your search is the most critical, so how do you start? 

Your first step needs to be optimizing your resume and LinkedIn profile for a Customer Success job hunt. After all, these are the first things that your prospective employer will see, so they need to create the best possible first impression and make you stand out from the rest of the applicants.

Do you know what a Customer Success hiring manager is looking for? What should you do if you don't have Customer Success experience? How can you frame your previous experience in a way that looks relevant to the new role? How can you ensure you get noticed amongst a crowd of other job seekers? 

Don't worry! This online seminar is just what you need to help you present the best version of yourself in this critical first stage of your Customer Success job hunt.

Secure Your Spot Today

Why is now a great time to start a Customer Success career?

Customer Success is rapidly becoming one of the world’s fastest-growing business practices. And according to LinkedIn, Customer Success Manager jobs have grown exponentially over the last five years; CSM is now the fourth fastest growing job in the U.S., the sixth fastest growing job in India, and the number one emerging job in Australia!

But while companies all over the globe are building out Customer Success teams, there aren't enough qualified candidates to fill all the open Customer Success Manager jobs. This has created a unique and exciting opportunity for people who aren't currently CSMs to switch careers.

The good news is that it's possible to transition into a Customer Success Manager job from a variety of different career backgrounds. Here are just a few examples of the roles of people we’ve helped to successfully make the transition:

  • Sales Development Representatives

  • Sales Executives

  • Customer Service Representatives

  • Technical Support Agents

  • Retail & Hospitality Front-of-House

  • Project Managers

  • Product Managers

  • Professional Services Consultants

What You'll Learn

Over the course of this 1-hour online event you will learn:

  • The best ways to highlight your previous customer-facing experience.

  • How to include Customer Success terminology that will resonate with a hiring manager.

  • How to structure your resume to ensure you get noticed (and for the right reasons).

  • The importance of LinkedIn recommendations and endorsements, and how to get them.

  • The biggest LinkedIn and resume turn-offs that many job seekers fail to address.

  • Training and accreditation options to make you stand out from the crowd.

Plus, you’ll get access to a set of free resources that will help you get your resume and LinkedIn profile optimized for your Customer Success job hunt.

Free Tools You'll Receive

  • PDF guide on Creating a Resume and LinkedIn Profile That Gets You Noticed

Why Listen to Us?

We help people like you every day to start and grow their Customer Success careers and skills.

  1. Customer Success Recruiters: We’re one of the leading Customer Success Recruiters, and over the last 4 years we've helped thousands of people make successful career transitions into Customer Success. 

  2. Former Customer Success Leaders: As former operational Customer Success leaders, we have built and led Customer Success teams, and interviewed hundreds of Customer Success Manager candidates over the course of our careers. This makes us uniquely qualified to give you insights into how teams hire talent. 

  3. Customer Success Educators: We're the leading provider of Customer Success training courses for CSMs and have certified hundreds of Customer Success Managers from leading companies around the world.


This event is presented by two leading Customer Success professionals, both of whom have been recognized by their peers as Top 100 Customer Success Strategists in 2017 and 2018.

James Scott | SuccessHACKER.png

James Scott is General Partner at SuccessHACKER where he runs the global CSM Training & Certification program. He has over a decade of experience helping companies deliver better customer outcomes and experiences. Over the course of his career, he has interviewed, hired and mentored hundreds of Customer Success professionals.

Andrew Marks | SuccessHACKER.png

Andrew Marks has spent nearly 25 years in high tech, mostly building highly effective post-sales organizations that drive customer lifetime value and improved customer satisfaction. Since founding SuccessHACKER, Andrew has spent a good portion of his time matching people to Customer Success roles from individual contributors to senior executives.

Get Hired Faster

After attending this event, you will have all the information you need to get your resume and LinkedIn profile optimized for a Customer Success job search.

We guarantee that if you take what you learn and use it to refine your resume and LinkedIn profile, you'll be more likely to get invited for interviews and, therefore, the chances are you'll get hired faster!

We look forward to seeing you online! If you can't make this specific event, don't worry. We're running this event on a regular basis at different times.

Check out our events page for more information on related upcoming events.