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Customer Success Training for All Learning Styles


Reduce churn, increase user adoption, drive expansion and deliver more renewals.


Three Ways to Learn Online, Three Ways to Get Certified in Customer Success Management

Trusted by CSMs at the World’s Leading Companies

Which Training is right for you?



Ideal for those that want to learn the essential practices of Customer Success Management.

Gain instant access to our Level 1 Customer Success Management training. Learn the fundamentals and certify at your own pace.

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Self-guided Customer Success Training, ideal for those who want to learn at their own pace.

Gain instant access to our full Customer Success Management training catalog. Get the flexibility to focus on the topics that matter most to you.

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Expert-led Customer Success training, ideal for those who learn best with guidance.

Our structured 12-week online program teaches Customer Success Management skills and practices you need to know to grow your career and maximize your impact.

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Expert-led Customer Success Manager Training and Certification Workshops, ideal for those who want to learn in a small group setting.

Our intensive 2-day workshop covers all of the CCSM Level 1 curriculum and provides attendees with the opportunity to get certified during the final day of the workshop.

Get Certified and Get Ahead


Accelerate Your Career by Earning your Customer Success Manager Certification.

If your organization has embraced Customer Success and you want to develop your skills, achieving a Customer Success Certification will help you to acquire critical knowledge by teaching you the tactics and practices as well as how to apply them to deliver better outcomes for your customers.

Ready to take your Customer Success Management skills to the next level?

Learn the tactics and practices top Customer Success Managers use to reduce churn, increase user adoption, drive expansion and deliver more renewals.