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Essential Training for Customer Success Managers

Subscribe today and gain access to a Customer Success training program built to develop your abilities and skills.

 
 

Essential Customer Success Training for Customer Success Managers

 

Access our core Customer Success training curriculum and learn what you want when you want to.

 
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Ideal for individuals and teams that want to learn the essential practices of Customer Success Management.

Gain instant access to our Level 1 Customer Success Management training. Learn the fundamentals of Customer Success and certify at your own pace.

Trusted by CSMs at the World’s Leading Companies

One Training Program. Two Plans.

 

Frequently Asked Questions

Help Make an Impact with Launch

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Every Launch subscription helps another to have the opportunity to get a job.

With each subscription purchased we will donate a Launch subscription to our PledgeONE nonprofit and academic partners, who focus on improving people’s lives by providing career training that helps them to get a living wage job in tech.

Launch Teaches You the Skills You Need to Be an Effective Customer Success Manager

Learn the core Customer Success Management skills you need to know.

Get Certified and Get Ahead

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Become a Certified Customer Success Manager with Launch.

If your organization has embraced Customer Success and you want to develop your skills, achieving a Customer Success Certification will help you to acquire critical knowledge by teaching you the tactics and practices as well as how to apply them to deliver better outcomes for your customers.

One Training Program. Two Plans.

Customer Success Training for Individual CSMs and Teams.

 
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Solo Launch

Customer Success Core Skills Training for Individual Customer Success Managers & aspiring CSMs

Solo Launch is a subscription-based online training and certification program for CSMs looking to develop their Customer Success knowledge and skills.

Choose your plan:

Solo Launch Overview

Looking to start your Customer Success skills development? Trying to land your first Customer Success job?

Learn the skills you need to thrive as a Customer Success Manager!

Solo Launch gives Individual CSMs:

  • Access to an industry-leading Customer Success Managment training course.

  • Flexibility to learn at you own pace.

  • All the core skills you need to meet and exceed customer expectations.

  • The ability to begin to develop your skills and understanding of Customer Success.

  • An Industry recognized certification.

Team Launch

Customer Success Core Skills Training for Customer Success Teams

Team Launch is a subscription-based online training and certification program for CSM Teams looking to build their Customer Success knowledge and skills.

Contact Us To Subscribe:

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Team Launch Overview

Looking to build your teams key Customer Success skills? Trying to stay ahead of the challenges that come with rapid growth by investing in training?

Give your team the skills they need to unleash their potential as a CSM team!

Team Launch Gives Customer Success Teams:

  • Access to an industry-leading Customer Success Managment training course.

  • Opportunities to learn the skills they need at the pace you want.

  • All the core skills they need to meet and exceed customer expectations.

  • The ability to address basic knowledge gaps and establish baseline knowledge standards across your team.

  • An industry recognized certification.

  • Management Implementation Guides designed to aid with implementation of course learnings and practices in your environment.

  • Team reporting to provide insight into how your Team is progressing through the training and towards certification.

 What You Get With Launch

When you choose to learn with Launch you get:

 

Ready to start building your Customer Success Management skills today?

Learn strategies and methods that top Customer Success Managers use to reduce churn, increase adoption and secure renewals.