Essential Training for Customer Success Managers

Subscribe today and gain access to a Customer Success training program built to develop your abilities and skills.


Trusted by CSMs at the World’s Leading Companies

Essential Customer Success Training for Customer Success Managers


Access our core Customer Success training curriculum and learn what you want when you want to.

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Ideal for individuals and teams that want to learn the essential practices of Customer Success Management.

Gain instant access to our Level 1 Customer Success Management training. Learn the fundamentals of Customer Success and certify at your own pace.

One Training Program. Two Plans.


 What You Get With Launch

When you choose to learn with Launch you get:


Help Make an Impact with Launch


Every Launch subscription helps another to have the opportunity to get a job.

With each subscription purchased we will donate a Launch subscription to our PledgeONE nonprofit and academic partners, who focus on improving people’s lives by providing career training that helps them to get a living wage job in tech.

Launch Teaches You the Skills You Need to Be an Effective Customer Success Manager

Learn the core Customer Success Management skills you need to know.

Get Certified and Get Ahead


Become a Certified Customer Success Manager with Launch.

If your organization has embraced Customer Success and you want to develop your skills, achieving a Customer Success Certification will help you to acquire critical knowledge by teaching you the tactics and practices as well as how to apply them to deliver better outcomes for your customers.

Ready to start building your Customer Success Management skills today?

Learn strategies and methods that top Customer Success Managers use to reduce churn, increase adoption and secure renewals.