Customer Success Training Workshop
This 2-day Customer Success Training Workshop will teach you the tactics and practices top Customer Success Managers use to reduce churn, increase adoption and make renewals inevitable.
In Just 2-Days You'll Learn
- The Key Components of Customer Success
- How To Think Like Your Customer
- The Core Principles Of Effective Onboarding
- A Proven Success Planning Methodology
- How To Deliver Effective Business Reviews
- Strategies For Re-Engaging Disengaged Customers
- How To Drive Increased Customer Lifetime Value
- A Consultative Approach To Customer Success
- The Key Disciplines Of Execution
- Top Strategies For Handling Escalations
- Crucial Tactics For Handling Tricky Customers
- The Key Metrics Every CSM Should Be Aware Of
Become A Certified CSM
At the end of the CSM Foundations workshop participants are given the opportunity to earn their Level 1 Certification. Our rigorous CSM certification examination assesses your understanding of the best-practices, methods and strategies that you need to know in order to be able to deliver the outcomes that customers demand and that companies count on.
Becoming a great CSM is a lifelong journey, attaining your Level 1 Certification is a great first step. Earn your certification and display it as a digital certificate and badge on your LinkedIn profile to demonstrate your professional development and commitment to delivering the best outcome possible for your customers and company.