Back to All Events

CSM Foundations Customer Success Training Workshop | Washington, D.C.


  • Washington, D.C. USA (map)
Washington D.C. CSM Foundations Customer Success Workshop.jpg

CSM Foundations Washington, D.C.

Customer Success Training Workshop

This 2-day Customer Success Training Workshop will teach you the tactics and practices top Customer Success Managers use to reduce churn, increase adoption and make renewals inevitable.

In Just 2-Days You'll Learn

  • The Key Components of Customer Success
  • How To Think Like Your Customer
  • The Core Principles Of Effective Onboarding
  • A Proven Success Planning Methodology
  • How To Deliver Effective Business Reviews
  • Strategies For Re-Engaging Disengaged Customers
  • How To Drive Increased Customer Lifetime Value
  • A Consultative Approach To Customer Success
  • The Key Disciplines Of Execution 
  • Top Strategies For Handling Escalations 
  • Crucial Tactics For Handling Tricky Customers
  • The Key Metrics Every CSM Should Be Aware Of

Become A Certified CSM

At the end of the CSM Foundations workshop participants are given the opportunity to earn their Level 1 Certification. Our rigorous CSM certification examination assesses your understanding of the best-practices, methods and strategies that you need to know in order to be able to deliver the outcomes that customers demand and that companies count on. 

Becoming a great CSM is a lifelong journey, attaining your Level 1 Certification is a great first step. Earn your certification and display it as a digital certificate and badge on your LinkedIn profile to demonstrate your professional development and commitment to delivering the best out possible for your customers and company.

What Past Participants Are Saying

 
 

Secure Your Spot

Click Below For Location, Instructor And Agenda Details